Manage Your Subscription
Cancel, skip, pause, or change your delivery date. All of it from your account, and all of it available to you directly.
There is no form to fill in, no phone call to make, and nobody is going to ask you why or try to talk you out of it.
Sign in to your account
Enter the email address you used at checkout. We'll send you a six-digit code. There is no password to remember.
Once you're in, open Subscriptions. From there you can:
- Cancel your subscription
- Skip your next delivery
- Pause for a set period
- Change your delivery date
- Update your shipping address
- Update your payment method
Or email us
If you'd rather not sign in, email support@klodco.com with the subject line Cancel and the email address you ordered with. We'll cancel it and reply to confirm.
We do not require a reason. We do not route you to a retention offer first.
Timing
Cancel at least 2 business days before your next charge date and that charge won't happen. Your next charge date is shown in your account.
If you cancel inside those 2 business days and the order has already been processed, we can't stop it in transit. Email us anyway. That shipment is still covered by the 60-day guarantee.
Cancelling does not void your guarantee
If you cancel and then decide within 60 days of your first order that it didn't work for you, the guarantee still applies. Cancellation and refund are two separate things. See our Refund Policy.
Billing, plainly stated
- Subscriptions are billed every 28 days.
- The price you signed up at is the price you keep.
- Every charge is preceded by an email telling you it's coming.
- Your subscription runs until you cancel. No minimum term, no cancellation fee.