Cancellation policy
Purchase Options Cancellation Policy
Alongside a one-time purchase, we offer one other purchase option: a subscription. We do not offer pre-orders or try before you buy. This policy explains how a subscription works and how you cancel or change it.
What a subscription is
When you purchase a subscription you receive repeat deliveries at the frequency shown at checkout. Your payment details are stored securely by our payment processor, and you're charged for each delivery. The subscription renews automatically and continues until you cancel it.
The terms
- Your first order is $24.
- Every order after that is $29, charged every 28 days, until you cancel.
- Shipping is free on every subscription order.
- There is no minimum number of orders, no contract, and no cancellation fee.
- Bundles: 2 pouches $52 every 56 days, 3 pouches $70 every 84 days. Same terms.
After your first order you'll get a confirmation email restating all of this, including the date of your next charge and how to cancel.
How to cancel, pause or skip
You can cancel or change your subscription at any time. Whichever is easiest:
- From Manage Subscription in the site header
- From the link in any order confirmation email, which takes you to your subscription portal
- By emailing support@klodco.com with the subject line Cancel
There is no form to fill in and no phone call to make. We will not ask you for a reason and nobody will try to talk you out of it.
From your portal you can also skip a single delivery, pause for a set period, change your delivery date, update your address, or update your payment method.
When cancellation takes effect
Cancel at least 2 business days before your next billing date and you won't be charged again.
Your next billing date is shown in your subscription portal and in the confirmation email from your most recent order.
If an order has already been processed or shipped, that order still ships and isn't automatically refunded. It is still covered by the 60-day guarantee if you're inside that window.
Cancelling stops future charges. It does not refund past ones on its own.
Cancelling does not affect your guarantee
If you cancel and later decide, within 60 days of your first order, that KLOD didn't do anything for you, the guarantee still applies. Cancellation and refund are two separate things. See our Refund Policy for how to claim.
Price changes
If we ever change the recurring price, we'll email you before it takes effect and you'll have the chance to cancel first. The price you signed up at is the price you keep unless you're told otherwise in advance.
Failed payments
If a charge is declined, we'll retry it and email you to update your card. We may pause shipments until payment succeeds. If it keeps failing, we'll cancel the subscription rather than keep trying indefinitely.
Card updates
Card networks automatically send merchants updated card numbers when your card is reissued or replaced, so your subscription keeps running without interruption. If you'd rather that didn't happen, cancel the subscription or contact your card issuer.
California residents
Under California's Automatic Renewal Law you're entitled to clear disclosure of these terms before you buy, which is on the product page and repeated here; an acknowledgement email containing the terms and cancellation instructions; and the ability to cancel online without speaking to anyone.
All three apply to every customer, not only California residents.
Questions
support@klodco.com. We reply within 1 business day.
Last updated: 17 September 2026