Shipping policy
Where we ship
We ship within the United States only, including Alaska, Hawaii and US territories.
We do not ship internationally at this time.
Shipping cost
- Subscription orders: free shipping, on every order, including bundles.
- One-time orders: $4.95 flat rate. Free on orders over $50.
Shipping is calculated at checkout and shown before you pay. There are no handling fees or surcharges added afterwards.
Processing time
Orders are packed and dispatched within 1 business day of being placed.
Orders placed on a weekend or a US public holiday are processed the next business day.
Transit time
Once dispatched, delivery usually takes 7 to 10 business days.
Total time from order to doorstep is typically 8 to 11 business days for the contiguous United States. Alaska, Hawaii and US territories take longer.
All delivery times are estimates. They are not guaranteed, and they don't account for carrier delays, weather, or peak periods such as the weeks around major holidays.
Tracking
You'll get a tracking number by email as soon as your order is dispatched.
That number can take 24 to 48 hours to show its first scan. Until the carrier physically scans the parcel it will say something like "label created" or "awaiting item". This is normal and does not mean the parcel is lost.
Tracking can also sit still for a few days mid-transit, particularly over a weekend. Contact us if there has been no scan at all for more than 5 business days.
Address accuracy
Enter your address carefully. We ship to the address you provide at checkout.
If you spot a mistake, email support@klodco.com within 12 hours of ordering with your order number and the correct address, and we'll try to catch it before it's picked.
If a parcel ships to an incorrect address and comes back to us, we'll re-send it to the corrected address at no cost to you. If it doesn't come back, we can't replace it free of charge.
If a parcel is marked delivered and isn't there
Before anything else, check around your door and any side entrance, with neighbours, with your building's front desk or mailroom, and at your local post office. Carriers sometimes mark a parcel delivered a day before it actually arrives.
If it hasn't appeared 2 business days after the marked delivery date, email support@klodco.com with your order number. Do this within 7 days of the marked delivery date, so we can open a claim with the carrier while they still accept one.
We'll resolve it. You won't be told to take it up with the carrier yourself.
Risk of loss
Title and risk of loss pass to you when we hand the parcel to the carrier. Our lost parcel procedure above applies regardless.
Taxes and duties
Sales tax is calculated at checkout where applicable. As we ship domestically only, there are no customs charges or import duties.
Splitting orders
Larger orders may occasionally ship in more than one parcel. If that happens you'll get a tracking number for each.
Questions
Email support@klodco.com. We reply within 1 business day.
Last updated: 17 September 2026