Refund policy
The guarantee
60 days from your first order. If KLOD hasn't done anything for you, email us and we'll refund you in full. You keep the pouch, and you don't need to give a reason.
We don't accept returns
KLOD is a consumable product that you swallow. Once a pouch has left our facility we can't verify how it's been stored, and we won't resell it to anyone else under any circumstances. So there is nothing to send back, and no return address to ask for.
This is not a loophole. It works in your favour. A refund policy that requires you to return an opened supplement is a refund policy you can't actually claim, because by the time you know whether it worked, the pouch is half empty. We took the return requirement out so the guarantee is claimable in the situation it exists for.
Opened or unopened, the answer is the same. Keep it.
Why 60 days
Astaxanthin takes three to five days just to reach a steady level in your blood, and if anything is noticeable it's usually somewhere between weeks two and four. A 30-day window would expire around the time you'd first be able to judge it. 60 days gives you two full pouches and time to decide properly.
How to claim
- Email support@klodco.com with the subject line Guarantee.
- Include your order number and the email address you used at checkout.
- Tell us briefly what happened, if you want to. We read these and they're how the product improves, but it isn't required and we won't ask twice.
We reply within 2 business days. There is no form, no phone call, and no retention script.
The details
- The 60 days runs from the date of your first order.
- It covers up to two billed shipments, which is the full window at a 28-day cycle.
- One claim per customer or household.
- Refunds go back to your original payment method. Your bank usually posts it within 5 to 10 business days.
- We refund the full amount paid, not a portion of it.
- Cancelling your subscription does not void your guarantee. You can cancel and still claim.
- Nothing needs to be returned. Ever.
Bundles
If you bought a 2 or 3 pouch bundle, the guarantee covers the whole bundle at the price you paid. You don't need to have finished them, and you keep the unopened pouches.
Cancelling an order before it ships
If you order and change your mind straight away, email us within 12 hours and we'll try to stop it and refund you before it's picked. Once an order has been dispatched we can't recall it, but it's covered by the guarantee.
Subscriptions
Cancelling stops future charges. It doesn't refund past ones on its own. Full terms are in the Purchase Options Cancellation Policy.
If something arrives damaged, wrong, or doesn't arrive
Separate from the guarantee. No 60-day clock on any of it, and no return required here either.
- Damaged or wrong item. Email us within 7 days of delivery with a photo. We'll send a replacement or refund you in full, your choice. Don't ship the damaged item back.
- Not delivered. If tracking says delivered and it isn't there, check with neighbours, your building, and your local post office first. Carriers sometimes mark a parcel delivered a day early. If it hasn't appeared 2 business days after the marked delivery date, email us within 7 days and we'll work it out with the carrier.
- Wrong address entered at checkout. Email us within 12 hours of ordering and we'll try to catch it. If it ships to the wrong address and comes back to us, we'll re-send it to the corrected address at no cost.
Before you dispute a charge
If something has gone wrong, email us first. We would rather refund you directly than have you spend three weeks on a bank dispute, and a direct refund reaches you faster than a chargeback does.
Changes
We may update this policy. The version in effect on the date of your order is the one that applies to your order.
Questions: support@klodco.com, Monday to Friday.
Last updated: 17 September 2026